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  1. Picard
  2. PICARD-1286

Error creating SSL context on Windows

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Normal Normal
    • 2.0.1
    • 2.0
    • Lookup & Match
    • None
    • Windows 10

      Just installed 2.0 and tried to load a few releases. Getting "could not load album" for all of them. Refreshing one gives the following:

       E: 17:01:20,846 webservice._handle_reply:372: Network request error for https://beta.musicbrainz.org:443/ws/2/release/b87459f2-47b3-47dd-931a-6e02da4b6f9c?inc=release-groups+media+recordings+artist-credits+artists+aliases+labels+isrcs+collections+artist-rels+release-rels+url-rels+recording-rels+work-rels+recording-level-rels+work-level-rels: Error creating SSL context () (QT code 99, HTTP code 0)
      E: 17:01:20,849 album.error_append:200: Error creating SSL context ()
      SSL context ()

      I noticed that the about page says "SSL is not installed", but I haven't seen installing SSL manually listed as a requirement anywhere.

          [PICARD-1286] Error creating SSL context on Windows

          August Janse added a comment -

          Oh, I should have noticed that (though I did try to look around a bit for a solution). Works as expected, thanks for the quick support! 

          I suppose a possible improvement would be to make it more apparent to users how to solve it (or bundle/download files if necessary), I'm running a standard updated Windows 10 so I guess more users than me will encounter this problem.

          August Janse added a comment - Oh, I should have noticed that (though I did try to look around a bit for a solution). Works as expected, thanks for the quick support!  I suppose a possible improvement would be to make it more apparent to users how to solve it (or bundle/download files if necessary), I'm running a standard updated Windows 10 so I guess more users than me will encounter this problem.

          Sambhav Kothari added a comment -

          See https://picard.musicbrainz.org/docs/faq/#ssl-error

          Sambhav Kothari added a comment - See https://picard.musicbrainz.org/docs/faq/#ssl-error

          August Janse added a comment -

          Not sure exactly how to install on Windows.

          August Janse added a comment - Not sure exactly how to install on Windows.

            samj1912 Sambhav Kothari
            tularion August Janse
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              Created:
              Updated:
              Resolved:

                Version Package
                2.0.1