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  1. Picard
  2. PICARD-1825

Picard 2.3.2 installs as corrupted in OSX 10.13.6

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    • Icon: Bug Bug
    • Resolution: Done
    • Icon: Normal Normal
    • 2.4.4
    • 2.3.2
    • Packaging & Deployment
    • None
    • MacBook Pro (Retina, 15-inch, Late 2013) running HIgh Sierra 10.13.6 (17G12034)

      Once copied into the Applications folder Picard does not start and the OS identifies it as a corrupted package offering to move it to the trash.

      Picard starts normally if launched from the DMG where it is distributed.

        1. Schermata 2020-05-20 alle 16.36.54.png
          Schermata 2020-05-20 alle 16.36.54.png
          32 kB

          [PICARD-1825] Picard 2.3.2 installs as corrupted in OSX 10.13.6

          Vincenzo added a comment -

          Hi Philipp,

          it is still not working.

          What resolves it, is xattr -cr /Applications/MusicBrainz\ Picard.app  from terminal.

          Hope this helps

          Thanks

           

          Vincenzo added a comment - Hi Philipp, it is still not working. What resolves it, is xattr -cr /Applications/MusicBrainz\ Picard.app  from terminal. Hope this helps Thanks  

          Philipp Wolfer added a comment -

          Here is a build of the latest master branch. From the build configuration this is what we likely will use for the 2.6 release, so I would appreciate if someone could check whether this fixes the issues with the app being reported as damaged:

          https://s3.eu-central-1.amazonaws.com/artifacts.picard.uploadedlobster.com/MusicBrainz-Picard-2.5.6.dev1%2B118.293c2c73.20201226143402-macOS-10.12.dmg

          I need your help here as I cannot reproduce this issue on my installs.

          Philipp Wolfer added a comment - Here is a build of the latest master branch. From the build configuration this is what we likely will use for the 2.6 release, so I would appreciate if someone could check whether this fixes the issues with the app being reported as damaged: https://s3.eu-central-1.amazonaws.com/artifacts.picard.uploadedlobster.com/MusicBrainz-Picard-2.5.6.dev1%2B118.293c2c73.20201226143402-macOS-10.12.dmg I need your help here as I cannot reproduce this issue on my installs.

          Philipp Wolfer added a comment -

          This issue seems to be caused by Gatekeeper and wrongly set com.apple.quarantine attributes on the app. Why this wrong attribute is set is currently unknown, but the solution is to clear this flag using the xattr tool. See the following FAQ entry for details:

          https://picard-docs.musicbrainz.org/en/faq/faq_usage_macos_startup_error.html

          Otherwise this is out of our control. So far only users on macOS 10.12 and 10.13 seem to be occasionaly affected by this.

          Philipp Wolfer added a comment - This issue seems to be caused by Gatekeeper and wrongly set com.apple.quarantine attributes on the app. Why this wrong attribute is set is currently unknown, but the solution is to clear this flag using the xattr tool. See the following FAQ entry for details: https://picard-docs.musicbrainz.org/en/faq/faq_usage_macos_startup_error.html Otherwise this is out of our control. So far only users on macOS 10.12 and 10.13 seem to be occasionaly affected by this.

          Philipp Wolfer added a comment -

          Could you try the build from

          https://s3.eu-central-1.amazonaws.com/artifacts.picard.uploadedlobster.com/MusicBrainz-Picard-2.5.0.dev1%2B45.ff46d6a9.20200925082215.dmg

          This was a fix for PICARD-1858 which downgrades PyQt from 5.13.2 to 5.13.1, but I could imagine that this also could solve this issue.

           

          Philipp Wolfer added a comment - Could you try the build from https://s3.eu-central-1.amazonaws.com/artifacts.picard.uploadedlobster.com/MusicBrainz-Picard-2.5.0.dev1%2B45.ff46d6a9.20200925082215.dmg This was a fix for PICARD-1858 which downgrades PyQt from 5.13.2 to 5.13.1, but I could imagine that this also could solve this issue.  

          Vincenzo added a comment -

          Still broken, same issue

          Vincenzo added a comment - Still broken, same issue

          Philipp Wolfer added a comment -

          This should be fixed with the 2.4.4 release, see PICARD-1763

          If not please feel free to reopen this issue with details

          Philipp Wolfer added a comment - This should be fixed with the 2.4.4 release, see PICARD-1763 If not please feel free to reopen this issue with details

          Philipp Wolfer added a comment -

          Please see PICARD-1763 and related discussion at https://community.metabrainz.org/t/corrupt-installer-for-mac-version-2-3-1-macos-10-12-x86-64/470673

          Philipp Wolfer added a comment - Please see PICARD-1763 and related discussion at https://community.metabrainz.org/t/corrupt-installer-for-mac-version-2-3-1-macos-10-12-x86-64/470673

            outsidecontext Philipp Wolfer
            vinxi Vincenzo
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              Created:
              Updated:
              Resolved:

                Version Package
                2.4.4